Contents
  • 1.Who We Are
  • 2.What Information We Collect
  • 3.How We Use Your Information
  • 4.How We Store Your Data
  • 5.Who We Share Your Data With
  • 6.Cookies and Tracking
  • 7.Your Rights
  • 8.California Residents — CCPA
  • 9.International Users — GDPR
  • 10.Children’s Privacy
  • 11.Changes to This Policy
  • 12.Contact Us

1. Who We Are

We operate a utility bill consulting and registration service that helps individuals and businesses obtain real utility accounts at real US addresses. When you use our website or place an order, you trust us with certain personal information. This Privacy Policy explains exactly what we collect, why we collect it, and how we protect it.

The short version: we collect only what we need to process your order. We do not sell your data. We do not share it with advertisers. We store it securely and delete it when it’s no longer needed.

2. What Information We Collect

We collect information in two ways — information you give us directly, and information collected automatically when you use our website.

Information you provide directly:
— Full legal name (required to register your utility account)
— Email address (required for order confirmation and delivery)
— Preferred US state and provider (required to process your order)
— Payment information (processed securely by our payment provider — we never see or store your card details)
— Any additional information you provide voluntarily through contact forms or support requests

Information collected automatically:
— IP address and approximate location
— Browser type and device information
— Pages visited and time spent on site
— Referring website or search query
— Cookie data (see Section 6)

3. How We Use Your Information

We use your personal information only for the following purposes:

— To process and fulfill your order — registering your utility account and delivering your bill
— To send order confirmation, status updates, and delivery emails
— To respond to customer support requests
— To improve our website and service based on usage patterns
— To comply with applicable legal obligations
— To detect and prevent fraud or misuse of our service

We do not use your personal information for marketing purposes without your explicit consent. We do not build advertising profiles. We do not sell your data to any third party under any circumstances.

4. How We Store Your Data

Your personal data is stored on secure servers protected by industry-standard encryption. Access to customer data is restricted to team members who need it to process your order or handle your support request.

We retain your order information for a period of 12 months following the completion of your order, after which it is permanently deleted from our systems. If you request deletion of your data before that period, we will honor your request within 30 days unless we are required to retain it by law.

5. Who We Share Your Data With

We share your personal information only in the following limited circumstances:

— Utility providers: Your name and address are shared with the utility provider solely for the purpose of registering your account. This is the core function of our service.
— Payment processors: Your payment information is handled directly by our payment provider. We do not receive or store card numbers, bank details, or payment credentials.
— Legal requirements: We may disclose your information if required to do so by law, court order, or government authority.

We do not share your data with advertisers, data brokers, analytics companies, or any other third parties beyond those listed above.

6. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how the site is used. We use the following types of cookies:

— Essential cookies: Required for the website to function. These cannot be disabled.
— Analytics cookies: Help us understand traffic patterns and page performance. We use this data in aggregate — not to identify individual users.
— Functional cookies: Remember your preferences to improve your experience on return visits.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website. We do not use cookies for advertising or behavioral tracking.

7. Your Rights

Regardless of where you are located, you have the following rights with respect to your personal data:

Right to access
You can request a copy of all personal data we hold about you at any time.
Right to correction
You can ask us to correct any inaccurate information we hold about you.
Right to deletion
You can request that we delete your personal data, subject to legal retention requirements.
Right to portability
You can request your data in a structured, machine-readable format.
Right to object
You can object to how we use your data in certain circumstances.
Right to withdraw consent
Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us using the details in Section 12. We will respond within 30 days.

8. California Residents — CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information.

You have the right to know what personal information we collect and how it is used. You have the right to request deletion of your personal information. You have the right to opt out of the sale of your personal information — though we do not sell personal information under any circumstances, so this right is already honored by default.

We do not discriminate against customers who exercise their CCPA rights. To submit a CCPA request, contact us as described in Section 12.

9. International Users — GDPR

If you are accessing our service from the European Economic Area, the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) or equivalent legislation.

Our legal basis for processing your personal data is the performance of a contract — specifically, processing your order and delivering your utility bill. We process only the minimum data necessary for this purpose.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can resolve any concerns directly.

10. Children’s Privacy

Our service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately. If you believe a minor has submitted information through our website, please contact us right away.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the date at the top of this page. We recommend reviewing this policy periodically. Your continued use of our service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact us through the contact form on our website or via the email address listed on our contact page. We aim to respond to all privacy-related requests within 30 days.

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