Returns and Refunds
When you're eligible for a full refund
We offer a full refund in the following situations — no questions asked. If you want a refund, just contact our support team. You don't need to fill out forms, provide tracking numbers, or wait weeks.
- ✓We couldn't complete your order within 72 hours
- ✓Your bill contained an error caused by our team
- ✓You were charged twice due to a technical issue
- ✓We couldn't source the provider or state you requested
- ✓You changed your mind before we started processing
- ✕The bill was delivered correctly and you no longer need it
- ✕A third party rejected it due to their own internal policies
- ✕Incorrect name or details were provided at checkout
- ✕The order was fully completed and files were delivered
How the refund process works
We deliberately made this as easy as possible. There's no refund portal, no lengthy dispute process.
Contact our support team
Reach out through our contact form or support email. Tell us your order details and what went wrong. You don't need to explain yourself at length — a brief message is enough for us to look into it.
We review and process it
Our team looks at your order, confirms eligibility, and initiates the refund on our end. We handle the entire process internally — you don't need to do anything else after contacting us.
Refund hits your account
Refunds are returned to the original payment method. Processing time depends on your bank or card provider — typically 3 to 5 business days. We'll confirm via email once the refund has been issued on our end.
Before you ask for a refund — let us fix it first
In most cases where something went wrong, we can fix the issue faster than processing a refund. If your bill had an error, if the wrong provider was used, or if you need a different state — just tell us. We'll correct it and redeliver at no extra charge.
A refund is always available if that's what you want.
But if the underlying problem is fixable, we'd rather fix it and make sure you get what you actually need.
How long do I have to request a refund?
Refund requests must be submitted within 14 days of your order date. After 14 days we consider all delivered orders closed. If you have an exceptional circumstance outside that window, reach out anyway — we'll review it on a case by case basis.
From the date your order was placed. Exceptional cases reviewed individually — just reach out.
Not sure if you qualify?
If you're unsure whether you qualify for a refund, or if you just want to check the status of your order, our support team responds within a few hours.
There are no bots on the other end.
A real person will look at your situation and give you a straight answer.
Contact Our Support Team
We typically respond within a few hours. Real people, no scripts.
Contact Support →